Return Policy

Downloadable Products

For software and e-books and other downloadable products, no return or refund is accepted following delivery or download. Where such files fail to download or install, replacements shall be provided when we are notified in writing within 7 days of delivery or download.

Physical Products

Physical products may be returned provided
  1. They were purchased directly from our online shop or retail outlet.
  2. We are notified in writing stating just causes for return, along with proof of purchase.
  3. They are received within 30 days from purchase or delivery date whichever is earlier.
  4. They are unused, in original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the products as new.
  5. If need for return is due to damage while in transit, a replacement will be shipped at no extra cost on receipt of damaged product.
  6. If need for return is not due to damage in transit, and no replacement is requested, a 15% processing and handling charge shall be deducted from any amount paid for the returned product, excluding shipping charges, before refund.

If you return a product in contravention of this policy (and if you do not have any other legal right to return the product):

  1. We will not refund or exchange the product.
  2. We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.